電動汽車充電樁設置課題之探討

Abstract

摘要 近年來在電動車產業蓬勃發展之下，戶外電動車充電樁之需求也越加明顯，截至2022年5月為止，台中市電動汽車數有3256輛，據預估，2040年全球電動車銷售量將突破5億台。而為了達到充分利用資源，同時提高使用者對充電樁的設置滿意度，減少使用者對於充電樁設置的不信任感，進而增加營運效益以促進充電樁營運建商設置充電樁。 因此本研究為改善現況之電動汽車充電樁設置之研究，故主要內容為針對使用者問卷滿意度進行統計調查與分析，作為設置分析上之依據，並藉由LINGO最佳化之分析，形成更加完整且顯著的設置模型，得出最佳化設置數量，並利用情境分析與敏感度分析之方法，模擬各種情境下所造成之成本，提供廠商設置標準，並藉此增加使用者及潛在使用者在使用之滿意度，同時提高潛在使用者購買，力求充電樁發揮出自己最大的效益，也不會浪費多餘的資源。 最終利用重要性與滿意度調查分析(IPA)，瞭解顧客對充電樁所提供的服務表現之主觀感受進行分析，並以滿意度與重要性作為評估的基礎，繪製出二維的矩陣圖形，以作為本研究最終滿意度分析之結果。

Abstract With the vigorous development of the electric vehicle industry in recent years, the demand for outdoor electric vehicle charging piles has become more and more obvious. As of May 2022, there are 3,256 electric vehicles in Taichung City. According to estimates, the global sales of electric vehicles in 2040 will exceed 500 million units. In order to make full use of resources, improve users' satisfaction with the installation of charging piles, reduce users' distrust of charging piles, and increase operational efficiency to promote charging pile operators and builders to set up charging piles. Therefore, this research is a research on improving the current setting of electric vehicle charging piles, so the main content is to conduct statistical investigation and analysis on the satisfaction of user questionnaires, as the basis for setting analysis, and through the analysis of LINGO optimization, a more comprehensive A complete and significant configuration model to obtain the optimal configuration quantity, and use the method of scenario analysis and sensitivity analysis to simulate the costs caused by various scenarios, provide manufacturers with configuration standards, and thereby increase users and potential users In terms of user satisfaction, while increasing the purchase of potential users, we strive to maximize the benefits of charging piles without wasting excess resources. Finally, the Importance and Satisfaction Investigation Analysis (IPA) is used to analyze the subjective feelings of customers on the service performance provided by the charging pile, and the satisfaction and importance are used as the basis of evaluation to draw a two-dimensional matrix graph to As a result of the final satisfaction analysis of this study.