Integration Systems of Customer Network Management And Serviced Level Agreement

Abstract

CNM is enabling to integrate Customer’s Management Information System Using Web Browser that provides helpful visual presentations and very easy access method. Also Service Level Agreement is important fact between a customer and the service provider on levels of service characteristics and the associated set of metrics. In this paper, we propose architecture of Integrated Customer Network Management System that can support SLA. Improved Customer Network Management System provides not only effective and efficient end-to-end customer service management but also SLA Monitoring and violations applicable to all cases include ATM, FR, and KORNET service.