Integrating ISO 10006/PMBOK into PDCA in a project-driven organization

Abstract

This paper develops a Plan-Do-Check-Act (PDCA) management-oriented project management system to improve the quality system processes of a project-driven organization based on ISO 10006 and Project Management Body of Knowledge (PMBOK) function-oriented quality systems. The organization’s functional processes are transformed into 10 management-oriented PDCA quality system, linked with ISO 10006 function-oriented quality system, and implemented as follows. Three management-oriented processes belong to “Plan” process, two processes belong to “Do” process, three belong to “Check” and “Act” processes and, finally, two processes run based on “PDCA” cycle. Recently, this organization has received ISO 9001: 2001 certificate by which significant external and internal benefits are achieved. In conclusion, integrating ISO 10006/PMBOK function-oriented quality system into a PDCA management-oriented one provides an effective quality system that guarantees a unified effort toward customer satisfaction and continual improvements.