題名: | Integration Systems of Customer Network Management And Serviced Level Agreement |
作者: | Lee, Shin-kyung Kang, Hyun-chul |
關鍵字: | CNM SLA Service Management |
期刊名/會議名稱: | 2004 ICS會議 |
摘要: | CNM is enabling to integrate Customer’s Management Information System Using Web Browser that provides helpful visual presentations and very easy access method. Also Service Level Agreement is important fact between a customer and the service provider on levels of service characteristics and the associated set of metrics. In this paper, we propose architecture of Integrated Customer Network Management System that can support SLA. Improved Customer Network Management System provides not only effective and efficient end-to-end customer service management but also SLA Monitoring and violations applicable to all cases include ATM, FR, and KORNET service. |
日期: | 2006-10-18T07:47:10Z |
分類: | 2004年 ICS 國際計算機會議 |
文件中的檔案:
檔案 | 描述 | 大小 | 格式 | |
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ce07ics002004000025.pdf | 457.14 kB | Adobe PDF | 檢視/開啟 |
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